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  • Check our documentation that covers technical queries & resources to get started.
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  • Payment deducted but order not placed, or want to inquire about refund status? Don’t worry! If your money got deducted, here is what happens next. Our systems do a nightly reconciliation with your bank and intimate the merchant on the next business day. Post that, either you would get an order confirmation sms or an automatic refund would be issued by the merchant that reflects in your bank account in 5-7 working days. So, be assured that your money is safe.
  • Still worried? - You can reach the customer support of the corresponding website or probably you may want to reach our sister concern payumoney.com
  • For anything else, mail us at contact@payu.in or give a call on 0124-6624801
  • Working Hours (Mon - Fri) 9:00AM to 7:00PM
  • If you are a regulatory authority, government or a semi-government entity who has any compliance related queries, requests or complaints, please contact us at compliance@payu.in. This is a dedicated email address for regulatory authorities, government and semi-government entities only.
  • Gurgaon, Headquarters
  • PayU Payments Private Limited, 4th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon: 122001
  • For Sales: 0124-6624801
  • Customer Support: 0124-6624826
  • Mumbai, Regional
  • PayU Payments Private Limited, Unit No: 701 (P), A-Wing, Eureka Towers, Building No: 7, Mind Space, Malad (W), Mumbai : 400064
  • For Sales: 022-61642600
  • Customer Support: 0124-6624826
  • Bengaluru, Regional
  • PayU Payments Private Limited, KVD Towers, Floor 2, # 7/3, Old Madras Road,Indira Nagar, Bengaluru-560038
  • For Sales: 080 42842323 / 01
  • Customer Support: 0124-6624826