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  • Looking for Developer Support?
  • Check our documentation that covers technical queries & resources to get started.
  • View Documentation →
  • Payment deducted but order not placed, or want to inquire about refund status? Don’t worry! If your money got deducted, here is what happens next. Our systems do a nightly reconciliation with your bank and intimate the merchant on the next business day. Post that, either you would get an order confirmation sms or an automatic refund would be issued by the merchant that reflects in your bank account in 5-7 working days. So, be assured that your money is safe.
  • Still worried? - You can reach the customer support of the corresponding website or probably you may want to reach our sister concern
  • Working Hours (Mon - Sat) 10:00AM to 07:00PM
  • If you are a regulatory authority, government or a semi-government entity who has any compliance related queries, requests or complaints, please contact us at This is a dedicated email address for regulatory authorities, government and semi-government entities only.
  • Gurgaon, Headquarters
  • PayU Payments Private Limited,
    9th Floor, Bestech Business Tower, Sohna Road, Sector 48,
    Gurugram - 122004, Haryana, India
  • Mumbai, Regional
  • PayU Payments Private Limited,
    2nd Floor, P&G Plaza Cardinal Gracious Road, Chakala, Andheri (East), Mumbai - 400099, Maharashtra, India
  • Bengaluru, Regional
  • PayU Payments Private Limited, KVD Towers, Floor 2, # 7/3, Old Madras Road,Indira Nagar, Bengaluru-560038
  • For Sales: 080 42842323 / 01